Terms of Service

These Terms of Service ("Terms") are an agreement between you and Loopway ("Loopway", "we", "us"). They apply to loopway.io, the dashboard at app.loopway.io, our APIs and every proxy service we provide (together, the "Services").

By creating an account or using the Services you accept these Terms, our Acceptable Use Policy, Refund Policy, KYC Policy and Privacy Policy, which form part of them. If you use the Services for a company, you confirm you may bind it and "you" means that company.

• You must be at least 18 years old and able to enter a binding contract.
• Give accurate details, keep them up to date, and keep your password, API keys and proxy credentials secret. Activity under your account is your responsibility.
• One person or business per account. Accounts may not be sold or transferred.
• Tell us straight away at support@loopway.io if you think your account or credentials have been compromised.

We may ask you to verify your identity or payment method before or after a purchase, as described in our KYC Policy.

Loopway provides residential, mobile, ISP, datacenter and IPv6 proxies through one gateway. Each product page describes its billing model (per GB, per day, per IP or per period), its targeting options and its limits.

Our network is built with carefully selected upstream suppliers. IP addresses rotate, are replaced and change availability over time; a particular IP, ASN, city or success rate on a particular target is never guaranteed.

We may change, improve or retire features. If we retire a product you have an active plan on, we will move you to an equivalent product or credit the unused part of the plan to your balance.

Prices are shown on loopway.io and in the dashboard before you pay, in US dollars. Taxes may be added at checkout where required.

Card and PayPal payments are processed by Freemius, Inc., which acts as our authorised reseller and merchant of record — your statement shows their descriptor and their terms also apply to that payment. Cryptocurrency payments are processed by OxaPay.

You can pay for a plan directly or top up your Loopway balance and pay from it. Balance never expires while your account is open. Balance is a prepayment for Services, not a deposit or e-money: it cannot be withdrawn or transferred, except as set out in the Refund Policy or required by law.

Auto-renewing plans renew at the price shown when you enabled renewal until you turn renewal off in the dashboard; we email you before a price change applies to a renewal.

A chargeback or payment reversal on a legitimate purchase suspends the account while we investigate. Please contact us first — most billing problems are fixed within a day.

The free trial, coupons, referral credit and rewards are offered at our discretion, once per person, household and payment method. They have no cash value and may be withdrawn if obtained by duplicate accounts, automation or other abuse.

You must use the Services lawfully and in line with our Acceptable Use Policy. You are responsible for the traffic you send through the network and for complying with the laws and site terms that apply to it.

We may suspend traffic, a plan or an account immediately where we reasonably believe it breaches the Acceptable Use Policy, endangers the network or our suppliers, or is required by law or a lawful request.

If you resell the Services or create sub-users through our API, you are responsible for your customers' use, must pass the Acceptable Use Policy on to them, and must not present yourself as Loopway. Reseller pricing, volumes and payment terms are agreed separately.

We aim for 99.9% monthly availability of the proxy gateways, measured by our own health checks and excluding scheduled maintenance, abuse mitigation and issues outside our network (including your own systems and target websites).

If a gateway you hold an active plan on falls below that in a calendar month, contact support within 14 days of the month's end and we will credit 10% of the price of the affected plan for that month to your balance. Service credits are your sole remedy for availability, and do not affect your statutory rights.

You may close your account at any time from Settings or by emailing support.

We may suspend or close an account for a material breach of these Terms, fraud, non-payment, or where the law requires it. Where we close an account without fault on your side, we refund the unused balance and the unused part of active plans. Where we close it for a breach of the Acceptable Use Policy or for fraud, remaining balance may be withheld to the extent the law allows.

The Services are provided with reasonable skill and care. Apart from that and anything the law does not allow us to exclude, they are provided "as is".

We are not liable for loss of profits, revenue, data or goodwill, or for indirect or consequential loss. Our total liability in any 12-month period is limited to the amount you paid us in the 3 months before the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer.

You will indemnify us against third-party claims arising from your breach of these Terms or the Acceptable Use Policy.

We may update these Terms. We will give at least 14 days' notice by email or in the dashboard of a change that materially reduces your rights; continuing to use the Services after that is acceptance.

These Terms are governed by the laws of the country in which the Company is registered, and its courts have jurisdiction — except that if you are a consumer you may also bring proceedings where you live and keep the protection of its mandatory laws.

Questions: legal@loopway.io. Support: support@loopway.io.